FAQ

MERRIVAN™ / HELP CENTER

Frequently Asked Questions

Answers about kitchen products, checkout, shipping and after-sales support.

A few details make shopping easier.

Find practical information about product specifications, care, order processing and help with your purchase.

01. Kitchen Products & Care

What does merrivan™ sell?

We offer kitchen essentials and farmhouse-inspired items, including bread boxes, mixing bowls, colanders, utensil crocks, organizers, mug trees and butter dishes.

Are all kitchen items dishwasher or microwave safe?

No. Material and care requirements differ. Refer to the exact product listing and included instructions; do not assume an item is dishwasher, microwave, oven or direct-flame safe.

Are products suitable for food contact?

Food-contact suitability depends on each item’s materials and intended use. Check the relevant product description or contact Customer Care before using an item directly with food.

How do I check dimensions and capacity?

Consult the individual product listing for the available dimensions, capacity, material and included components. Contact us with a product link if anything is unclear.

Will wood or ceramic finishes look identical to the pictures?

We aim to represent products accurately, but lighting, display settings and normal finish or material variation can affect appearance.

Do sets include every piece shown in lifestyle photos?

The product description and stated included components determine what comes with an order. Additional props in lifestyle photographs are not automatically included.

02. Orders & Payment

How do I place an order?

Select a product and any available options, add it to your cart, review your shipping details and complete checkout.

Which payment methods are available?

The methods enabled for your location and transaction appear at checkout. Options may include supported cards or digital wallets depending on availability.

What currency is used?

The store generally displays USD, unless another currency is explicitly shown at checkout. Check your final checkout total before submitting payment.

Can I change or cancel an order?

Email service@merrivan.com as soon as possible. A change or cancellation cannot be guaranteed after fulfillment starts.

03. Shipping & Delivery

What is the standard processing time?

The currently published Shipping Policy says approximately 2–4 business days, extending to about 5 business days during high-volume periods.

How much is standard shipping?

The standard shipping fee is $5.99 per order unless a different shipping offer is shown at checkout.

What are the delivery estimates?

Published transit estimates after dispatch: United States 10–15 business days; Canada, United Kingdom and Australia 11–16 business days; other international destinations 15–20 business days. Processing time is additional.

Will I receive tracking?

Tracking information is generally emailed after shipping once it becomes available. Carrier systems may take time to show the first scan.

What if a parcel is delayed or damaged?

Email service@merrivan.com with your order number and tracking information where available. For damage, relevant photos can help us investigate.

04. Returns & Customer Support

How do I request a return?

Email service@merrivan.com with your order number and reason for the request. Wait for the correct return instructions and address before sending merchandise.

Can I return an item that arrived damaged or incorrect?

Contact Customer Care promptly. We will review the issue and provide an appropriate resolution consistent with applicable consumer rights.

When will a refund reach my payment method?

The published Shipping Policy states approved refunds are generally issued to the original payment method within 5–10 business days after approval; the provider may take additional time to post them.

How can I submit a privacy request?

Email service@merrivan.com with “Privacy Request” in the subject line and describe the right you wish to exercise.

OFFICIAL COMPANY INFORMATION

merrivan™

Business Category: Kitchen Essentials

Legal Company: Shenzhen Yixiaobu Trading Co., Ltd.

Owner: Guan Chengkai

Official Website: merrivan.com

Email: service@merrivan.com

Phone: +8615989364848

Business Address: Room 315, Building 5, Yingtai Industrial Road, Langkou Community, Dalang Subdistrict, Longhua District, Shenzhen, China.