MERRIVAN™ / CUSTOMER CARE
Contact Us
Questions about a kitchen product, delivery or return? Find our official contact details below.
We are here for your kitchen questions.
Whether you are comparing organizer dimensions, checking a parcel or reporting an incorrect item, send us the details and our team can review your inquiry.
Product Questions
Ask about dimensions, material, included pieces and intended use.
Order Support
Order status, address corrections, shipping estimates and tracking.
After-Sales Assistance
Damaged, incomplete or incorrect products, returns and refunds.
Email Support
For product, order, or general questions, email service@merrivan.com. Include the product name or page link when asking about an item. Response times may vary depending on inquiry volume.
For an Existing Order
Please include your order number, the email used at checkout and a concise description of your question. Avoid sending full payment-card details or passwords.
Kitchen Product Information
For a bread box, bowl, colander, storage organizer or any other item, include its product name and the specification you want to confirm. Our team can clarify the information available in the listing.
Shipping & Address Corrections
If you notice an address mistake, contact us as soon as possible. We may be unable to change an address after processing or dispatch has started. For tracking questions, include your order number and any tracking reference.
Damage, Defects or Incorrect Items
Please contact us promptly, provide an order number and describe the issue. Relevant photographs of the item and packaging, where reasonably available, can assist our review.
Return Requests
Please email us before sending anything back. Customer Care will provide the correct return instructions and destination for your request. The registered company address below is not automatically a returns warehouse.
Privacy Requests
To ask about personal information, email service@merrivan.com with “Privacy Request” in the subject line.
OFFICIAL COMPANY INFORMATION
merrivan™
Business Category: Kitchen Essentials
Legal Company: Shenzhen Yixiaobu Trading Co., Ltd.
Owner: Guan Chengkai
Official Website: merrivan.com
Email: service@merrivan.com
Phone: +8615989364848
Business Address: Room 315, Building 5, Yingtai Industrial Road, Langkou Community, Dalang Subdistrict, Longhua District, Shenzhen, China.